FAQ
We’re open Monday to Friday, 9 AM to 5 PM. Closed on weekends, but happy to schedule appointments if needed! If you need an appointment, feel free to call or text us at (540) 951-0100 to schedule one.
Yes, you can access your storage unit 24/7 with the personal gate code you received when you signed your lease. You can also find your gate code at any time by using the Pay Online button in the menu to access your account information.
Use the Pay Online menu option to access your account. After logging in, select the unit you want to pay for. You can easily set up autopay for convenience or prepay for the upcoming month.
Yes, insurance is required. You can either buy our $0 deductible insurance from us starting at $11/month for 5x5 units or provide proof of insurance through a homeowners policy.
We offer a 5% discount for seniors aged 55 and over, and a 10% discount for local heroes—active duty military, EMS, firefighters, police officers, 911 dispatch operators, and ROTC members. Discounts are applied every month you're with us. Request the discount to be applied to your account through this form.
The right size depends on the amount, duration, and type of items you plan to store. Our online calculator can recommend a suitable storage unit size based on the details you provide.
The facility is gated, providing 24/7 access. You'll receive a personal gate code for access.
There are three things you should not store in a non-climate-controlled unit:
- temperature-sensitive items
- hazardous or flammable materials.
- food (including coffee, beans, rice, chips, etc.)
Yes. With our contactless storage rentals, you can access your unit immediately after receiving your confirmation email. The online rental process allows you to choose your unit, sign the lease, and pay within minutes, so you can access your storage space right away.
We offer a flexible rental option with month-to-month terms. This way, you’re not locked into a long-term contract—rent for a few months or find a long-term solution with VT Self Storage.
No, living in a storage unit is both illegal and unsafe. They are designed solely for storage and have doors that lock from the outside, making them impractical for living.
Locks, tape, boxes, and a variety of moving and storage supplies are available for purchase at our facility office.
We don’t offer moving services, but we work with reputable local businesses. The office manager can provide you with helpful referrals—just call or text 540-951-0100 to ask.
You’ll get your building letter and unit number at check-in, and there will be a tag with your name on your door. Please do not enter a unit that does not have your name tag on the door.
If you forget your gate code, you can view it by logging into your account here. You can also call or text the onsite manager at (540) 951-0100 for assistance.
After you’ve moved out and ensured your unit is completely empty, call or text the office manager at 540-951-0100 to let her know. She’ll handle the rest of the process for you.
No, the reservation fee is nonrefundable. We understand that plans can change, but while your reservation is active, we're holding that unit just for you and not offering it to anyone else.